At Trade Opulence, we are committed to providing exceptional customer service and ensuring client satisfaction. Our grievance redressal mechanism is designed to address and resolve any issues or concerns promptly and efficiently.
Clients can file a complaint through the following channels:
Upon receiving a complaint, we will acknowledge receipt within 24 hours. The acknowledgment will include a reference number for tracking purposes.
Our team will thoroughly investigate the complaint, gather necessary information, and evaluate the issue. We aim to resolve complaints within 7 working days. If additional time is required, we will inform the client and provide a timeline for resolution.
Once the investigation is complete, we will provide a detailed response to the client. If the complaint is upheld, we will take appropriate corrective measures to resolve the issue and prevent future occurrences.
If the client is not satisfied with the resolution, they can escalate the matter to higher authorities within the company. Clients can contact the Grievance Redressal Officer at grievance@tradeopulence.com. The escalation process will be handled with priority, and a final resolution will be provided within 10 working days.
We value client feedback and continuously strive to improve our services. All grievances and their resolutions are documented and reviewed regularly to enhance our customer service standards.
We at Trade Opulence are dedicated to addressing your concerns promptly and ensuring your satisfaction with our services.
| Details of Designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Mr. Anuj Paharia | Manas Bhawan, Jabalpur | +91 8819033033 | support@tradeopulence.com | Mon-Fri 10 AM – 05 PM |
| Head of Customer Care | Mr. Anuj Paharia | Manas Bhawan, Jabalpur | +91 8819033033 | support@tradeopulence.com | Mon-Fri 10 AM – 05 PM |
| Compliance Officer | Mr. Anuj Paharia | Manas Bhawan, Jabalpur | +91 8819033033 | support@tradeopulence.com | Mon-Fri 10 AM – 05 PM |
| CEO | Mr. Anuj Paharia | Manas Bhawan, Jabalpur | +91 8819033033 | support@tradeopulence.com | Mon-Fri 10 AM – 05 PM |
| Principal Officer | Mr. Anuj Paharia | Manas Bhawan, Jabalpur | +91 8819033033 | support@tradeopulence.com | Mon-Fri 10 AM – 05 PM |
